Refund policy
Every PAST FIVE item is made to order, just for you. Because of this, we're unable to accept returns or exchanges for change of mind or incorrect sizing — so please check the size guide carefully before placing your order.
When we will make it right
If your item arrives damaged, defective, or incorrectly printed, we'll sort it. Get in touch within 30 days of receiving your order, and we'll arrange a replacement or full refund at no cost to you.
To process your claim, don't hesitate to contact us at hello@pastfive.co with your order number, a description of the issue, and a photo of the item clearly showing the problem.
Faulty or incorrect items
We take quality seriously. If our fulfilment partner or we have made an error, you will not be out of pocket — full stop.
What we can't cover
- Incorrect size ordered (please use our size guide)
- Change of mind
- Items damaged after delivery
Contact
hello@pastfive.co